Apparently you all are a UK company and the insurance coverage is different for us.

No upselling, didn't have the booked model, was given a Ford Explorer with around 10,000 miles. Vehicle condition was fine. Received a $50 charge 7 days after returning the car, customer service said it was for tolls. No detailed breakdown, but I did use some toll roads, seems about right.

They didn't have an X3 and forced me to take a Q3, claiming it's the same size! Ridiculous!

Everything went smoothly, not crowded, and the automated machines made the process more convenient, avoiding interference from sales personnel.

When returning the car, I left my handbag on the driver's seat and forgot to take it with me. Multiple phone calls yielded no results. Later, we sought help from another company's staff who managed to retrieve it for us. However, $900 in cash from the bag was missing (other documents and cards were still there). After the cash went missing, I contacted the Boston Alamo airport manager Tim who promised to look into the surveillance footage but never got back to us on time. Calls to the manager also went unanswered. What kind of terrible attitude is this?

Like: Cheap price and nice cars.
Dislike: The African American lady at the Alamo desk was little tense. She probably needed some time off.