Excellent

Hello, This is in regard to the above booking reference that I reserved for last week in Boston. Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%. I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail. In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox. I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95. I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot without any customer service skills. In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world. Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE" https://www.jeep.com/grand-cherokee.html https://www.chevrolet.com/suvs/equinox-small-suv A very upset customer & awaiting a response and a discount!

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

Need more varrities of vehicle

Well I suppose to get a Taurus-Ford I didn't. Then the gentlemen said I would get a newer car-Ok. But once got downstairs to get keys young lady couldn't find that car. She gave me another..

Like: Deanna was really nice and helpful. We didn't have any problems. Good price for a mid-size SUV for 2 weeks. Car was spacious and in good condition. Airport shuttle was convenient and efficient.
Dislike: We were hoping for a Toyota Rav-4 like in the rental description, but there weren't any.