Very convenient and easy process.

Overall very satisfied, brand new car with 300 miles, smooth pick-up and drop-off process, no upselling. Hertz is indeed trustworthy.

Good

I visited during China's National Day holiday. Contrary to some reviews, there weren't long lines for car pickup at night, probably because it wasn't a holiday in the U.S. I had prepaid, and the friendly receptionist, an enthusiastic African American woman, didn't aggressively upsell additional insurance. I was pleased with the service. I chose a Nissan Sentra, which had only a little over 3,000 miles on it. It looked pretty new.

The car had mechanical problem. The cat vibrates non stop whenever the car go over 60 MPH. Told the return agent and they did nothing about it. , they didn’t even said they sorry for my experience.

Like: We loved the hatchback on the car we chose - and we got to choose from a selection of cars in a specific section. We put the seats down and getting suitcases, water, back packs, in and out was easy. Our car got excellent gas mileage too. Pick up and drop off was quick and simple.