Initially, we were given an MG, but the trunk was too small to fit four suitcases. After discussing with the company, they offered us a new hybrid Toyota RAV4 since there were no X-Trail cars available. It had only 13,000 kilometers on it and was in excellent condition, very fuel-efficient with an overall consumption of about 5.8 liters per 100 kilometers. The return process was very simple, just handed over the keys after parking, and they didn't even inspect the car. However, they sent me a final invoice and I had to pay a little extra, which was the first time I encountered this. Since the amount was small and they didn't charge for the additional driver, I didn't pursue it further.

You can't rent a car directly at the airport; you must book online.

I picked up the car in Queenstown. My English isn't great, but the staff were very patient and even wrote down the fuel type for me. The parking lot staff were also very friendly, gave me a map, and pointed me to the nearest supermarket. When returning the car in Picton by ferry, my husband didn't understand English, and the staff personally helped him park the car. We are very grateful!

Counter staff were SO helpful and very lovely