We ended up with a bright red brand-new car that looked great and felt really roomy and comfortable to sit in.

The pickup location was very close to where we stayed. Although the store was small, the process was simple and there was no upselling. Initially, the reserved car model wasn't available, so they offered an upgrade but said there would be an extra charge. We insisted on no extra charges, only wanting the car model we booked. In the end, they upgraded the car without additional fees, which was quite pleasant.

The pickup point is in a quiet underground area near the Union Station, quite difficult to find. The staff was nice and upgraded us to a Dodge for free without pushing any insurance.

Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.

Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.