Smaller car than paid for

Australia

Reviewed: Sun, Jul 21, 2019

About ACE Rental Cars: 7.3 /10

It was hard to find the pick up point, and it took quite a while to be picked up. The staff were good and helpful. However, we were given a much smaller car than booked. I didn't notice until it was too late because we were in a hurry and then we couldn't access areas we were supposed to be able to. We consequently got a $300 flat tyre which I had to pay for. There was not offer to refund us. I tried to call ACE during the rental period and could not call them direct. I left a message on the national number with no response.

Compact SUV | Toyota RAV4 or similar

11-day rental

Relevant Reviews on ACE Rental Cars Cairns Airport

M.Harrop

Australia

5-day rental

Intermediate | Toyota Corolla or similar

Reviewed: Tue, Nov 5, 2019

“Hassle free and good value”

About ACE Rental Cars: 8.7 /10

Car was as expected, spacious and clean. We did spend almost an hour at pick up as there was a queue of customers. We were not told that we could drop the car off at the airport so we arrived at the office, unloaded all of our bags and was then told we could drive to the airport and drop it there. It would have been great if we’d have been told this when picking up. Overall we were happy with the car hire.

About QEEQ: 10.0 /10

Great communication Would use again

Australia

11-day rental

Compact SUV | Nissan Qashqai or similar

Reviewed: Sun, Oct 6, 2019

About ACE Rental Cars: 10.0 /10

Fantastic customer service and friendly check-in process.

About QEEQ: 10.0 /10

Australia

7-day rental

Compact SUV | Toyota RAV4 or similar

Reviewed: Sun, Jul 21, 2019

“Great value, great car. Would use again.”

About ACE Rental Cars: 8.0 /10

Car was great, price was great. The only issue was the airport pick-up where the driver told me he didn't know about Easyrent and that I was asking the wrong person. When I mentioned ACE rentals he then checked and found I was on his pick-up list. The journey to the car pick-up was longer than expected, but I think this was due to roadworks. Apart form that, everything was great.

About QEEQ: 10.0 /10