We were fully liable for the accident in Positano, but the comprehensive insurance covered everything. The process was hassle-free. Excellent!

Simple, efficient, and fast. Just returned the car and haven't received any extra charges so far.

Good

Overall, not bad. Arrived at the store half an hour early, but they wouldn't let me pick up the car until the scheduled time—too inflexible. Got a small Volkswagen SUV, brand new with just over 10,000 km on the odometer. The booking stated full-to-full fuel policy, but in practice, it's based on the fuel gauge reading, which is hard to manage precisely. If you return it slightly under, there's a penalty with no room for negotiation, so you end up over-refueling. The company is very strict about vehicle inspections. Upon return, they even check the underside of the front bumper for scratches by touch. The return process requires an in-person inspection with an immediate report. If you return the car on your own without this process, you can't verify the vehicle's condition later, and it could lead to disputes.

Great car hire. Many other rental counters were busy but only 1 person in front of me. Located in a cool parking garage rather than the boiling hot sun.