Pretty good

Very good

The car was clean and met expectations, although it wasn't the Audi A3 that had been confirmed. Pickup could have been better... the office was closed from 12-1:30, which was not convenient. They also were not helpful in describing where the car was physically parked. Drop off was easy and no problem.

Europcar has charged 350 Swiss Franc for a scratch on the front bumper, i dont know for what i have paid for the Insurance.

very fast booking and very good offers

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.