It was my first time driving in the US and also my first time renting a car. The pickup and drop-off processes were very convenient, and the platform provided clear instructions. Overall, a great experience!

The service was great. They start work at 7:00 am, and I had an appointment to pick up the car at 7:30 am. There were two people ahead of me, and the procedures were completed by 7:50 am.

The service was okay, but they didn't provide the reserved car model. During the trip, a 'change engine oil soon' warning appeared, making me suspect the car hadn't been properly maintained. At least you could exchange the car at the airport, but the downside is there was no choice—you could only try out the Jeep.

Pickup was very convenient, not many people around even at noon! The car I got had just been cleaned. I booked a Toyota but received a Jeep instead. Although it had 80,000 kilometers and the steering wheel made some noise, I was still satisfied since it was a four-wheel drive. Having a car is essential for road trips. Especially in the US, efficiency is very low without a car. Remember to complete the formalities at the terminal first, then head to the parking lot to pick up the car. Returning the car is also very convenient—just hand over the keys. They only check if the fuel tank is full. Make sure to fill it up before returning.