Great low cost rental booked a few hours before pickup

Great service. My English is not good, but they explained everything patiently.

Satisfied

When picking up the car, the staff tried to sell me insurance, which I declined. Then they tried to sell me prepaid full tank gas at a bit over $2.20 per gallon, claiming it was cheaper than the city. I got confused and bought it. In hindsight, it wasn't a great deal. Firstly, the tank capacity is average for that car type, which might be more or less than my actual car's capacity. Secondly, you need to use up the fuel before returning the car, which is hard to gauge, requiring frequent refueling and mileage calculations. It's more convenient to refill near the return spot. The return process was quite fast, though. An inspector checked the car's exterior, issued a return receipt, and it was done in two or three minutes. Overall, it was a good experience.

I took the wrong road and ended up with all four tires punctured. Thankfully, I had comprehensive insurance and called for roadside assistance. However, the tow truck service was really slow; I waited for two hours without any phone communication. I called ALAMO's customer service three times—they were very polite and had a Chinese translator. Although I mostly understood, having a translator made communication easier. I'm very satisfied with ALAMO, but extremely dissatisfied with the towing company!

Insurance is confusing to choose , wish it was cheaper and easier to buy