I've always used the corporate agreement rate for business trips, so I've been a long-time Gold Member of Hertz. This time it was for personal use, and the service quality is still consistent.

The car rental process was quick, the staff provided clear instructions, and both the pick-up and drop-off procedures were very smooth and efficient. The actual car provided was new, in great condition, and the interior was clean. Overall, it was a very satisfying car rental experience!

Friendly staff, great service.

No problems!

They had closed the rental office where we were supposed to collect vehicle so we had to take a taxi to the pick up point. No prior notice of change of address. Hertz desk person got the pricing wrong twice. Drop off was a good experience.

Good process and good rate. No notice that Hertz desk location had closed and moved to new location.

Like: The staff gave me a free upgrade because the vehicle class I had booked was unavailable.