Pickup and return were very convenient, the car was well maintained, and the insurance refund was very quick. I will choose this company again next time.

Satisfied

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

Encountered a young Chinese guy. I felt it would have been better to meet a foreigner. He clearly understood Chinese but pretended not to, his attitude was extremely indifferent.

Damages were not pointed out or checked together proactively. The extra driver fee included not just a per-person charge but also an additional airport fee, which I cannot understand. Moreover, no explanation was provided at the counter while handling the paperwork. Additionally, the Mazda CX-9 is considered a mid-size to large SUV, but the GMC we received doesn't seem to be of the same type or size.