The staff were quite enthusiastic, although there were some language barriers. At the time of return, I couldn't find the location. Fortunately, a service staff member followed up.
It was extremely frustrating that your website allowed me to book a pickup truck from a location that doesn’t have pickup trucks. I even called to confirm, and though only a robot answered, it did say my reservation was confirmed. It was a major inconvenience for me.
That said, the staff at the location were empathetic, understood the gravity of the situation, and genuinely did the best they could to rectify it.
It was okay. The Dodge I reserved was unavailable on the day, so they gave me a Grand Cherokee instead. It had 50,000 kilometers on it but was still pretty nice to drive (though it was quite big).
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