The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.

The staff were quite patient.

I haven't used Europcar for a long time, but overall it was very good. The service was efficient and friendly.

No waiting time, fluent English.

This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.