The African American female clerk pushed for an upgrade without informing about the towing insurance.

Very bad! They overcharged! Waited two and a half hours to pick up the car at Los Angeles airport!

Forcing me to buy third-party liability insurance, which is not required by other car rental companies.

I reviewed the car rental notice several times, which required us to return the car with a full tank to avoid unnecessary charges. However, when the rental company authorized a pre-authorization, they charged an upfront fuel fee. Regardless of whether you return the car with a full tank or not, they will levy the prepaid fuel charge. Now, I am asking Zuzuche (the rental platform) for this money back, but they have been delaying for a month without any response. Can't Zuzuche refund me first? If the rental company doesn't refund me, will Zuzuche also not refund me?

The front desk staff kept trying to sell me various insurances, even though I said I didn't need any. They kept trying to scare me into buying.