Quite satisfied

The staff was very enthusiastic, patient, humorous, with a friendly smile and proficient service. Great experience!

Booked car was not available. Replacement was an ‘upgrade’ but was suitable. Long wait times to pick up seemed common.

It took a whole two hours from queuing to get the car. We waited with our child in the parking lot for an hour before we got the car, and it was a very windy day!

Well, this was an experience that almost ruined the entire Spring Festival. Things went smoothly in Sydney, where I easily picked up the car with just my driver's license without needing a translation. However, here the counter required a translated copy. I had personally translated and printed it, but the clerk said it wasn't acceptable—it needed to be done by a certified translation company. While I was looking for a solution, I saw him reject at least three Chinese couples for the same reason. I asked one of them and they said the clerk required a notarized translation. I was stunned. Asked the nearby AVIS, but they had no cars available. Although I eventually sorted it out, still...