Apart from the staff at the pickup location being somewhat inattentive, everything else was fine.

Mostly great. However, they parked cars in the exit of the pickup area, so it was very difficult to pick up the car. We had to find someone to help. Unfortunately, they were unable to remove the blocking vehicles, but they were able to remove a vehicle on the far side which allowed us (with some difficulty) to leave.

Fast processing speed.

Maybe because it was a holiday, but I waited in line for half an hour.

I was overcharged, I contacted customer service, and they refunded me.