Unable to mirror Google Maps onto the screen, had to hold the phone throughout the trip. Paid insurance for six days, but charged for seven because I picked up the car an hour early. I also returned the car an hour early.

The car is great

Very friendly

The model provided at pickup was smaller than the original reservation, causing our luggage not to fit. After explaining the situation to them, we were told that we either take the smaller car, cancel the order, or pay extra for an upgrade. We spent 2 hours trying to resolve the issue with the rental company’s customer service but were not satisfied with the outcome. Since we couldn't afford to waste more time, we opted to pay extra for the upgrade.

The process was very fast, and the staff provided a paper guide that made picking up the car convenient.