This rental company is terrible. The worst thing about them is their sneaky behavior of adding extra fees without notifying customers and then denying it every time. During this rental experience, I opted for unlimited mileage, but at drop-off, they charged me over 2000 euros for exceeding the mileage limit. Terrible company. This is my second complaint about this company, and there will be a third and fourth—I will publish all of them.

The car is great

I had already completed all payments through Zuzuche, including additional insurance. At the counter, the clerk said nothing, didn't ask or explain anything, just asked me to sign and pay the deposit. Naturally, I assumed he was aware that I had completed all formalities with Zuzuche. However, when I returned the car, I was asked to pay an additional 112 euros for extra insurance. It feels like a scam. I repeatedly contacted the rental store, but they dismissed me each time, claiming I had signed for it. Each trip to AVIS took up half a day, and I never got a reasonable resolution. It's fair to call it a scam!

The car already had damage at the rear before departure, and I had informed the staff about it beforehand. However, I was still charged over 1200 Euros for repair costs without any notification; the amount was directly deducted from my bank account. I only found out after checking my bank statements. I truly cannot understand this.

I have never received the reserved car model in Europe via ZuzuChe.