The wait for the pickup was over an hour. The lines at the service counter were extremely long.

EasiRent is the WORST rental car experience that we ever had!!! The list of issues from start to finish are way too long to fit into this limited space. EasiRent’s deceptive and inappropriate sales tactics are truly shameful and should be banned. They lie to customers about having to upgrade to a “required” Florida State Sun Pass package for unlimited tolls that will never be used. We even told them that we will not be driving on any toll roads, and that our mileage would be very minimal. However, crooked Maria refused to rent a car to us without getting an additional $200, and insisted that we couldn’t leave the facility without purchasing the “mandatory” unlimited toll package. She quoted one price, then by the time she printed our receipt and asked us to sign the screen, the price went up to nearly double the amount of what she originally quoted. We will NEVER recommend EasiRent, Maria or any staff member of this company to anyone!!!

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

Easyrentcars pick up time was an hour and a half. I even ran after a van who just past as by. Otherwise once we arrived the counter person was very good and nice and drop off was a little hectic but went fairly smooth

After my long wait, George was Helpful, " EXCEPT when it came to EPASS info...". He said they NO LONGER TAKE CASH - Wrong ! Most U'll need EXACT COINS & were 2 on I 417 who would give Change. I've came to ORLANDO for Years & generally only use 528 to leave & return to Airport so 4-6 TOLLS, yet he SOLD Me 14 days x $10 ea. + TAX. So with a LARGE CREDIT BALANCE on the EPASS, do U REFUND or I must take my TIME to get it from Them? Thanks, JOHN ZINTER

When my husband went in to let her know, she ignored him. Horrible customer service!! My Credit card was charged $500 instead of it being simply a hold for the 2 day rental. I'm not disputing through the credit card company. Just horrible