Very Under staffed with Ur Volume of Customers.

Was not told I would need copy of my auto insurance declaration page in advance—I had only copied my proof of insurance card . They tried to charge me an extra $22/day for collision insurance that I had. Was able to get hold of my insurance magenta who told them I had collision coverage. But this took a lot of time. I will never use this company again. Also has tank was only 1/2 full.

EasiRent is the WORST rental car experience that we ever had!!! The list of issues from start to finish are way too long to fit into this limited space. EasiRent’s deceptive and inappropriate sales tactics are truly shameful and should be banned. They lie to customers about having to upgrade to a “required” Florida State Sun Pass package for unlimited tolls that will never be used. We even told them that we will not be driving on any toll roads, and that our mileage would be very minimal. However, crooked Maria refused to rent a car to us without getting an additional $200, and insisted that we couldn’t leave the facility without purchasing the “mandatory” unlimited toll package. She quoted one price, then by the time she printed our receipt and asked us to sign the screen, the price went up to nearly double the amount of what she originally quoted. We will NEVER recommend EasiRent, Maria or any staff member of this company to anyone!!!

Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.

Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.

time to drop-of a car to be change very bad