The car model was not satisfactory. It felt like the delivered car was not of the same class as the booked one, giving me a slight feeling of being deceived.

Satisfactory

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

Unjustified charges with no explanations.

thanks for Airport DXB terminal 1 and AVIS Jumeirah branch they was very helpful and friendly