The service attitude is acceptable, but everything is way too slow.

We arrived at Dubai airport in the middle of the night, and the car rental pickup spot was easy to find. Everything went smoothly until it was time to sign and pick up the car. The counter staff insisted that I hadn't purchased full insurance and demanded a payment of 1000 AED on the spot. I showed them my car rental agreement and the English translation of the full insurance coverage, but they still didn't accept it. They wouldn't let us pick up the car without paying. As it was late and I had my children with me, I didn't want to argue. Finally, we agreed to pay the 1000 AED to pick up the car, with the understanding that they would contact their customer service to confirm the insurance and refund the 1000 AED if it was indeed purchased. However, no one has contacted me for the refund yet.

Pretty good. They tried to sell insurance, but accepted it when I told them I already purchased it.

The process of picking up the car was quite slow.

Hired an Infinity. Avis gave us a Jaguar. Amazing car. Outstanding service. Really appreciated the whole experience.