Loved the customer service, I did a mistake in booking but they helped settle it on the day.

It was straight forward and reliable, there was no complications in booking which was awesome.

The rental cost is too high and not worth it at all. There is a 100 km limit per day, and the rental fee is over 1500 RMB per day. A huge ripoff. Don't even bother going to Uluru; it's just a big rock and not worth visiting.

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

Very poor attitude, pushing insurance sales

The vehicle was not clean and had a bad smell. We told the thrifty representative, he gave us directions to a petrol station where we could buy an air freshner.