The service was excellent.

I reserved a RAV4 Hybrid nearly two months in advance, but when I arrived at the store, they still told me there were no cars available. I don’t understand the point of booking ahead if this happens. On top of that, even if they were giving me a replacement vehicle, couldn’t they at least give me another hybrid? Instead, they handed me a diesel Hyundai, which is clearly not on the same level. The whole reason I booked a hybrid was to save on fuel costs, and they swapped it with something that has fuel costs even higher than gasoline—a diesel car that ended up costing over a thousand in fuel expenses. Very disappointing.

Overall satisfactory.

The vehicle was in excellent condition.

This was the first time I encountered a rental company requiring an international driver's license to include a complete English translation of the home country address. After a lengthy discussion with the Europcar counter, they finally allowed us to rent because we had already paid.