New car

There was only one person handling the paperwork at the counter. They were very thorough, but increasing efficiency a bit would make it perfect.

When I refused to purchase the insurance, she looked unhappy and didn't want to communicate.

It wasn't our first time renting a car in Australia or Tasmania. We were dissatisfied with the attitude of the rental service staff at the counter during pickup, but the attitude of the staff at the counter during drop-off was very satisfactory!

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.