Before departure, I was told I couldn't use a UnionPay Visa card, which prevented me from booking in advance. After arriving in Los Angeles to inquire at the rental office, they said it was acceptable! They forced me to choose a mid-size car, but the upgraded car triggered a warning. Picked up the car the night before and had to exchange it early the next morning. They charged an additional service fee for the exchange, which was very frustrating! They also managed to mess up my identification number!

The foreign staff pushed too much insurance, and I didn’t understand the language well. They also tried to sell me a navigation service for several hundred dollars. I have no idea what else they were selling. The rental fee was $296.2, but I ended up paying $1097.63, most likely all due to insurance. Since I didn't understand the language, I had no choice but to accept everything. Next time I rent a car, please have the rental company staff remain silent and follow the booking details from the platform directly for Chinese customers. Is it possible for the rental company to have Chinese-speaking staff for Chinese customers?

Average service

The car rental company is a scam! They cheat you on insurance and fuel charges! Terrible!

The flight arrived early, so I extended the rental by one day which cost me over 1000 yuan extra, sigh. They kept trying to sell me insurance, but I refused multiple times, still didn't work. They said the deposit would be refunded to my bank card that night, but it still hasn't been returned. I'll check with the receipt tomorrow.