Excellent service.

Professional service, very satisfied.

Traveled with kids and arrived at 12:30 AM, only rented for one day. I wanted to get the car quickly and rest, but ended up waiting over an hour. Finally got the car past 2 AM. There were only two staff members: one of them started the check-in process but then said they were going to check the car and never came back. Other customers got their cars and left. Then I had to find another staff member to recheck in, who was slightly more reliable, but only a little. Sigh, I’ve rented cars from this company before and had a good experience, so I guess it depends on who you deal with and your luck.

The employees at the rental company always push services. They strongly recommend the toll road fee card service, which costs $14 per day. It's crazy. The Mazda 3 I got had a tire pressure issue and was leaking air within 24 hours. I had no choice but to accept it, contact a repair shop, and pay out of pocket for a tire repair, wasting most of my day. It is highly likely the car already had tire issues when picked up.

The car I received was just a so-called similar model, definitely not an Infiniti! The waiting time at Thrifty Car Rental in the US for processing the return is counted as delayed return. Their pick-up and drop-off procedures are cumbersome, with long queues. It all seems like a trap! Zuzuche platform, please inform customers who are about to rent from Thrifty in the US that this company has fee traps in their pick-up, drop-off, and toll payment services. They keep pushing insurance and additional products when picking up the car, and the attitude becomes extremely rude if you don't buy. They deliberately delay the return processing time to charge an extra day's late fee!