Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

M.Coya

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Wed, Oct 16, 2019

About FOX RENT A CAR: 2.0 /10

The worst service I have experienced in any rent a car company. 2 hour waiting line.... , only 3 people attending while 100 people in line..... once in the counter, the assistant told us that they were sold out for the car I rent an month ago.. and sorry.... the alternative that they gave me was smaller that the one I was supposed to have and also it was dirty... and if we want to wait again an hour they can clean it... or we just take it as it is.... never again with this company!!!!

W.Cunningham

United States

1 days rental

Standard | Volkswagen Jetta or similar

Reviewed: Wed, Oct 2, 2019

“It was fine just to long of wait”

About FOX RENT A CAR: 10.0 /10

The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “

About QEEQ: 10.0 /10

They were great!!!

L.Vo

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Aug 20, 2019

“Customer service needs to work faster. The pickup process took almost 1 hour.”

About FOX RENT A CAR: 6.3 /10

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

About QEEQ: 8.0 /10

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Apr 26, 2019

“Fox service sucks.”

About FOX RENT A CAR: 6.3 /10

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.

k.pitzele

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sun, Mar 10, 2019

“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”

About FOX RENT A CAR: 6.0 /10

First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

Way too long of a wait

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