Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

B.Stephen

United States

4-day rental

Medium SUV | Hyundai Santa Fe or similar

Reviewed: Sat, Jul 20, 2024

“ecline all upsells from Fox”

About FOX RENT A CAR: 10.0 /10

Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.

About QEEQ: 10.0 /10

Service was very easy to use.

JAS

United States

5-day rental

Medium SUV | Hyundai Santa Fe or similar

Reviewed: Thu, Jan 27, 2022

About FOX RENT A CAR: 7.0 /10

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

R.Dieckman

United States

10-day rental

Medium SUV | Kia Sportage or similar

Reviewed: Tue, Aug 24, 2021

“There are better places to rent”

About FOX RENT A CAR: 4.0 /10

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

J.Conklin

United States

1 days rental

Full Size Van | Dodge Grand Caravan or similar

Reviewed: Tue, Sep 10, 2019

“I have been renting cars and flying for years and I have NEVER experienced such poor service.”

About FOX RENT A CAR: 5.3 /10

The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.