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Search for FOX RENT A CAR Car Rentals in Denver

Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Volkswagen Jetta image
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

A.Curran

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Small SUV | Kia Sportage or similar
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Reviewed: Wed, Jun 14, 2023
“Excellent professional service”
About FOX RENT A CAR: 10.0 /10
We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.
About QEEQ: 10.0 /10
Very pleased with the service and the car that we were provided was excellent.

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Compact | Toyota Corolla or similar
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Reviewed: Tue, Dec 17, 2019
“Great price but very poor service - it should not take over an hour to get your rental car!”
About FOX RENT A CAR: 6.3 /10
There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.
About QEEQ: 10.0 /10
Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

W.Cunningham

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Standard | Volkswagen Jetta or similar
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Reviewed: Wed, Oct 2, 2019
“It was fine just to long of wait”
About FOX RENT A CAR: 10.0 /10
The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “
About QEEQ: 10.0 /10
They were great!!!

NH Girl

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Special SUV | Jeep Wrangler or similar
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Reviewed: Thu, Jun 6, 2019
“Horrible system on how they get your car. Also car was dirty inside and bugs still on windows”
About FOX RENT A CAR: 5.3 /10
Need find a smoother more modern way to get vehicle to customers at desk. Waiting for car another 15 mins to go thru car wash then it’s still dirty inside and bugs still stuck to windows
About QEEQ: 8.0 /10
Love your price drop. But needs to be more easier and noticeable to apply to your rental.

k.pitzele

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Medium SUV | Jeep Grand Cherokee or similar
FOX RENT A CAR
Denver Airport(DEN)
Denver
United States
Reviewed: Sun, Mar 10, 2019
“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”
About FOX RENT A CAR: 6.0 /10
First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

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