Will never use this rental company again.

There were only 2 people working the counter when I arrived. I waited in line for 15 min before it was my turn even though I was first in line. It took another 20 min for the person to try to upsell me to a larger vehicle, 4-wheel drive, GPS, insurance, etc. Then I had to wait another 30 minutes for my car to be ready. It apparently was the only mid-size car they have and instead of just upgrading me for free, I had to wait 30 min for them to wash, vacuum, and fill up the only Camry in their fleet. And they weren't exactly in a hurry.

Booking was easy. Not sure why the pricing changes so drastically from day to day but the price I paid was very good. There was no price drop this time after I made my reservation.

I asked for a safer car considering the snow, I was given a beat up old and dirty jeep for 76$ extra. The car barely fit my luggage - but considering I was at FOX rental for 2.5 hours, I was ready to go. I feared it would have taken another 2.5 hours to change. Not worth the prices, I do not recommend.

Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.

pretty sure i was double charged and this was the absolute worse customer service i’ve ever received

The agent tried to get me to pay more for a car I didn't need.