It was late when we arrived, and there were many people picking up cars, but there were also plenty of staff.

Very good

Good experience, no upselling. Unlike Budget, they didn't mess up the order intentionally.

Great condition, almost brand new

Why was I double-charged after paying in full when making the reservation? When I went to the car rental office in the US to pick up the car, I had to pay the full amount again. The car rental website charges the full amount automatically from the bank at the time of booking, not upon pick-up. The time in between should be enough for the rental website and its US partner company to communicate and process the payment as per their agreement. However, when I arrived at the office to pick up the car, I was charged again.