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Search for AVIS Car Rentals in Rome
Reviewed: Thu, Nov 21, 2024
About AVIS: 2.0 /10
Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Everley Burke

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Tue, Feb 18, 2025
About AVIS: 2.0 /10
We initially booked the rental car on Zuzuche for 1,375 euros, but when we got to Rome to pick up the car, they said we needed to pay extra because there were two drivers, raising the price to over 1,600 euros. We accepted that. During the trip, our car window was smashed by thieves, and when we returned the car to the Madrid Avis location, they charged us 480 euros for the repair, which we also accepted. However, Avis ended up charging us a total of 2,357 euros, at least 200 euros more than expected, and there was no way to dispute it.

Clare Catharine

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Fri, Feb 7, 2025
About AVIS: 4.0 /10
I was promised a Mercedes Thunder or a similar class vehicle, but was given a Fiat. How is a Fiat considered the same class as a Mercedes??? Moreover, this Fiat only has one door on the right side in the rear; there's no door on the left side, so you can only enter from the right. The first seat you encounter is broken (the seatbelt doesn't work). Seriously, I'm baffled. How can they rent out a car like this?

Ryan Malan

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Sat, Jul 27, 2024
About AVIS: 2.0 /10
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
About QEEQ: 8.0 /10

Eden Dutt

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Thu, Jul 11, 2024
About AVIS: 10.0 /10
Very good
About QEEQ: 10.0 /10

Julia Dryden

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AVIS
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Thu, Nov 7, 2019
About AVIS: 6.0 /10
Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.

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