I rented a Toyota Corolla and I got instead a much bigger and better car, so perfect

Excellent service

Very smooth

Did not have any Van's available upgraded dodge Durango that was returned while waiting did not have time for them to clean. Needed more help van drivers Julio and Concetta friendly overall ok would have preferred airport pickup couldn't beat price. All things considered not bad

All planning for rental say easy rental cars but last sentence in communication said Routes

Vehicle had major drive line vibration issue. When I returned the vehicle early the staff could not issue a refund and instead directed me to contact their customer service department.

At the time of my arrival there were too many people and only one customer service representative. Due to the fact that one of the customer took a lot of time to make a decission the whole line of people was waiting for too long. If you book a car in advance the whole process should be organized faster and easier. But when Junior came everything started to move faster.