I rented a Toyota Corolla and I got instead a much bigger and better car, so perfect

Computers were down when we were picking up the car. Took forever. Co tracy said gas would be $2.10/gallon and counter staff said that it was per kilometer not gallon and offered no explanation why it said per gallon on the contract.

Booking was easy.

Very poor customer service and very rude. Very long waits with only a couple of people in line. Wouldn’t recommend to anybody.

Easy booking

Routes? Who is Routes? They were no shows at the airport and couldn't be reached by phone (and somehow expected me to pay for the booking regardless!). Scam artists

Great staff, very polite and helpful. They are not pushy like other places.

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff