I rented a car in Madrid and picked it up in the city center. They neither mentioned in the contract nor told me verbally that the car did not have an A-class environmental badge, which meant it could not be driven in the entire city center. As a result, I unknowingly entered the restricted area and received a penalty fine. The rental company should bear full responsibility for this.

Terrible rental company. It took me 40 minutes to complete the process even though I was the first customer in the morning. The front desk was a Black woman who clearly discriminated against Chinese people; she was very impatient. When she saw I had reserved a BMW 3 Series, she immediately said they didn't have any BMWs available and offered me a Renault instead. This was the first rental of the day, and I had seen a row of 3 Series and 5 Series cars in the parking lot. I asked if I could at least get an A3 or a B-class car, but she refused. When returning the car, another Black woman was extremely strict, the strictest I've ever encountered while renting in Europe. She inspected the car multiple times and even asked where I last refueled, requesting the receipt. Overall, this is a very small-minded company. No idea how the Madrid branch has such high ratings.

Quick

Very convenient, great service! They upgraded our vehicle.

The price did not match the quote, additional fees were imposed on customers.