The car model was changed without prior notice.

Forced to purchase full insurance at Rome airport, staff mocked Chinese customers as troublesome. The car tire burst at 7 a.m. on the highway, but the so-called 24/7 roadside assistance didn’t respond at all. Unable to contact roadside assistance, I had to use the highway SOS service, which led to an extra charge of 325 euros from the rental company and full deduction of the 300 euro deposit. Even the locals in Italy consider this company terrible. Full insurance couldn't even offer peace of mind. Value your safety and avoid this rental company at all costs.

Overall good, but the concern still happened: the actual car was different from the one reserved. Although the rental company claimed it was an upgrade, the Range Rover Evoque costs around 200,000 RMB, while the BMW 5 Series Touring is over 500,000 RMB in China. The main issue was the trunk size—it was much smaller, leaving space for only one suitcase after removing another (the suitcase was valued at 2,600 RMB). Returned the car ten days early.

Staff was very particular of scrapes on the cars with other customers. We got out without too much problems. We video taped the condition of the car at pickup.

The service attitude was excellent, and the staff at the parking lot were super helpful!