We previously booked a car, but due to weather conditions, our flight was canceled. We contacted the rental platform to request holding the car for us, and we took a long-distance bus to the pickup point. During the journey, we were informed that the rental company had arbitrarily canceled our reservation and charged us the booking fee. After negotiations with the rental platform, they refunded half of the fee. We had to book another car again. We are baffled by such actions from the rental company and give a negative review for this service.