PAYLESS Cincinnati OH Northern Kentucky Intl Airport Review: Pickup/Drop-off Poor, Cleanliness Poor, Customer Service Poor, Vehicle......

Y.Aragonda

United States

Reviewed: Thu, Jul 11, 2019

About PAYLESS: 2.0 /10

Terrible customer service, Never had such experience with renting car. Definitely will never rent with pay less. Will never recommend to anyone. Terrible, terrible, terrible experience. They just need money and doesn’t care about customers. I reserved my car weeks before my travel and they simply said we don’t have the car size you reserved and gave some small vehicle which was terrible for 7ppl to travel. Charged me the same price for a larger vehicle even though i got a smaller vehicle. Just stay away from Payless. I would rate them negative if i could.

About QEEQ: 10.0 /10

Easy to book. Excellent customer service. Price tracking and rebooking is the best option you can never get from any other booking websites.

PAYLESS

Cincinnati

United States

Large SUV | ford Explorer 7 Seats or similar

1 days rental

Relevant Reviews on PAYLESS in United States

United States

3-day rental

Large SUV | ford Explorer 7 Seats or similar

PAYLESS

Denver

United States

Reviewed: Thu, Jul 9, 2020

About PAYLESS: 5.0 /10

the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat

J.Scamurra

United States

1 days rental

Large SUV | ford Explorer 7 Seats or similar

PAYLESS

FT LAUDERDALE AIRPORT(FLL)

Fort Lauderdale

United States

Reviewed: Fri, Feb 21, 2020

About PAYLESS: 9.7 /10

Staff was helpful. Quick and efficient. Vehicle was clean and in good condition. Size of vehicle was smaller, then Ford Explorer 7 seater. Got a chef Equinox.

About QEEQ: 10.0 /10

K.Wooldridge

United States

1 days rental

Compact | Hyundai Accent or similar

PAYLESS

Hawaii - Maui Island

United States

Reviewed: Fri, Jun 7, 2019

“EasyRentCars was awesome and easy and you did a great job! We had a horrible PAYLESS...JARED”

About PAYLESS: 4.7 /10

It was 3am by the time we arrived and JARED made us feel very stupid. We went straight to the Payless counter which was not manned. JARED told us about needing to go through the line but there was not anyone in line to need to go through the maze so he made it sound like he was doing us a favor to come on over to the BUDGET counter where he could help us. He was rude, did not care at all about us and I personally just think he hated his job. He could NOT explain why the fee was more than the voucher I had from EasyRentCars.com. He challenged me on not wanting insurance and kept trying up sale us the whole time we were there for our rental. I am writing a letter to Payless about Jared so no worries there. It is just sad to be so tired and excited about being in Maui and have someone be so awful to you! He never said welcome to Maui or thank you for using Payless or anything. He was SO BAD! Our car was horrible but to be honest, for the price we paid, we did not care about all the dings and scary noises the car made. It served its purpose for what we needed it for. Jared on the other hand needs to get another job and get happy. So sad

About QEEQ: 10.0 /10

Being a first time APP user, we got a great discount and the app was super easy. I actually cancelled and rebooked a lot because I kept finding better deals and then the automatic decrease function if there was one was GREAT! Loved my experience with you and will use you again I promise!