Very satisfied

Very good, the reminders on the app are very thorough

The vehicle was very new and in good condition, service was quick. However, there were no BMW 3 Series cars available in the group we booked, and the station wagon's trunk was relatively small.

I called customer service to see if out of courtesy they can allow to return the car two hours later, and they declined saying that anything above 30 min would be a whole day charge. I suggest to introduce an hourly charge at the time of return. Wouldn't affect their vehicle turn around as they have huge inventory.It would build good will.

The stuff went out of their way to provide the best vehicle.