They insisted on charging me a 500 cleaning fee for smoking. There was no prior communication, and the inspector just deducted the fee directly. This is very frustrating. Customer service is now involved to handle it.

The counter was in the farthest corner. I had purchased the lowest insurance on the rental platform, but the counter staff said I didn't have any insurance and suggested I buy more for 17 USD per day. This ended up costing me over a thousand RMB.

They tried to sell extra insurance at pickup. Make sure to carefully check for any additional charges before signing. Just insist you don't need it, and it will be fine. The car's condition was good, it was a fuel-efficient, lightweight Japanese car, and the speed was decent. Returning the car took only a minute.

The queue time was too long. We booked the car in April, but there were no cars available when we arrived, making us wait for about 5 hours without any compensation.

全般的に満足です。ただ、pick up の際、手続き後に口頭で別のフロアで名前が呼ばれるとのことでしたが、その場で書類をなにも貰わなかったため、待たされた際に手続きが正常に行われているか心配で、配車スタッフに進行状況を尋ねる必要がありました。結局、問題ありませんでしたが。

初めて利用しましたが、つつがなく旅をすることができました。また使いたいと思います。