Overall okay, had a small brake issue before renting, but got a free car replacement later.

The line was very slow. There was no free upgrade, and even the car I reserved, a Toyota Corolla, was unavailable. I had to wait an hour for a Hyundai. The manager, a woman, essentially said 'take it or leave it, cancel if you want!' No Chinese language service, not open 24 hours, no delivery service. Very aggressive upselling! The male African American clerk stared at me and said, 'This is America!' meaning if I didn't buy the insurance he recommended, I wouldn't get the car! The service attitude was terrible! I will never rent from Thrifty again. Moreover, when I called 'Zuzuche' (the third-party booking platform), their support was very weak. They told me to listen to the car rental agency! Even though I had already purchased full insurance on my order, they didn't firmly support me against buying the additional insurance the clerk recommended. I felt helpless! The service was extremely poor!

Once we had a situation with low brake fluid. We purchased roadside assistance, which was great. They brought another car and towed away the one with the issue.

Great car in good condition

Used many times, non probs at all

Counter staff extremely helpful and efficient. The drop off assistance and procedure was flawless.