Everything was great, except they provided a car with high fuel consumption, which was different from the one I booked.

The service was pretty good, but the wait was long, showcasing the laid-back lifestyle in Canada. There were only a couple of people in line, but it took ages, and later I had to wait a long time to get the car too. Surprisingly, the car was parked at a different location. However, the car itself was good to use. It had some minor scratches but was easy to drive. Slightly high fuel consumption, but acceptable. Returning the car was extremely difficult; I drove around for half an hour before finding the spot. A tip for anyone reading this: do not rely on navigation when returning the car, follow the road signs instead. This was what a female police officer advised me after my numerous failed attempts. Everything else was good, and I recommend this service.

I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

The car was downgraded, had multiple scratches, and the interior wasn't very clean. The front license plate was folded, giving the impression of intentional cover-up, which we only noticed after a few days.

Apart from the car being rather old, average cleanliness, and having several scratches, everything else was fine. The rental and return processes were quick.