The service was excellent. We arrived early and they allowed us to pick up the car in advance. The car we received was the exact model we rented, no need for changes.

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Very good, received a free upgrade.

AVIS is a fairly large car rental company with rental points right at the airport, which is very convenient. The queue and rental process were also fairly smooth and quick. However, be aware that the free GPS mentioned by QEEQ is not provided locally but needs to be arranged well in advance in your home country. We missed this detail and ended up paying over $300 locally, which felt like a bit of a rip-off. Also, some of the GPS units are not fully translated into Chinese, so be extra cautious.