This rental experience was very unsatisfactory compared to previous ones. Your company requires the renter to be the sole driver. If additional insurance is not purchased, my husband is not allowed to drive! I only used my name to pay for the car online, but I am not the driver! Therefore, I am very dissatisfied! Other companies such as National, Yesaway, and Chic Car Rent do not have such requirements or extra named driver fees. So, I will not rent from Europcar again in the future.

The staff was extremely rude! The Thai woman kept frowning, yelled at people fiercely, and looked very impatient.

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.

Good car, clean, but walk far to pick up a car location also when you return a car

Very easy and good deal.

Europcar counter is in the international terminal but we landed in domestic terminal.Therefore it was a little difficult to find the counter and had to walk a bit.

It was good to show many choices of cars and providers. Easy to use.