PHUKET AIRPORT CAR RENTAL REVIEWS

It's acceptable.

Smooth and normal process.

Very satisfied with the service. The staff had a good attitude, and their English communication skills were quite decent. The whole car pickup process was very quick.

Very good

The staff were very professional and friendly.

Overall good. Keep in mind that the roads in Phuket are narrow, making it inconvenient to drive larger vehicles.

Excellent service, even late at night you can pick up the car at the airport.

Complaint Letter Regarding Severe Discrimination Against Asian Customers and Poor Service Attitude: I am writing this with extreme anger and disappointment, to formally lodge a complaint against the unjust treatment, discriminatory behavior, and highly unprofessional service I experienced during my car rental process with your company. I believe it is necessary to bring this unpleasant experience to your attention and request that you address it with appropriate measures. I rented a car from your company between March 28th and April 1st. Starting from the day I collected the car on March 28th, various issues arose incessantly. Upon arriving at the rental counter after walking quite a long distance, the staff suddenly demanded that we purchase an insurance plan that had not been communicated beforehand. This caused unexpected financial burdens and significant inconvenience, reflecting a lack of professionalism and sincerity in your service communication. Throughout subsequent interactions with your staff, similar situations occurred at least 30 to 50 times. Whether I was inquiring about vehicle details or seeking assistance with certain procedures, the staff frequently displayed a blatant lack of patience, provided vague and unclear responses, and even interrupted me multiple times before I could finish speaking, leaving me feeling deeply disrespected. What I found completely unacceptable took place during the car pick-up process at the parking lot. Upon arriving at the designated area, the staff clearly noticed us, but on two separate occasions, they went straight to assist European-looking foreign customers, completely ignoring us. It was only after I explicitly pointed out that we had arrived first and insisted on being served in order that the staff begrudgingly handed me the car keys, with no vehicle inspection conducted whatsoever. After getting into the car, unfamiliarity with the parking lot layout compelled us to seek guidance from the staff, only for them to immediately turn their attention to serving other foreign customers, leaving us helpless. This kind of differential treatment based on race and appearance severely infringed upon our dignity as consumers and violated the principles of fairness and equity in business conduct. I strongly demand a thorough investigation into the matter and a formal apology from your company. Furthermore, I hope your company will implement effective measures to strengthen staff training, improve service awareness, and prevent similar discriminatory behavior and poor service attitudes from happening again. In addition, regarding the time wasted, emotional distress, and additional financial burdens imposed by your staff’s misconduct, I reserve the right to pursue further compensation. I look forward to receiving a satisfactory response from your company as soon as possible. Mr. Deng

Very satisfied

The overall service was very good. Picking up the car at the store didn't involve excessive procedures or inquiries about insurance. Most requests regarding the car model were also met.

The overall service is excellent.

Very satisfied.

Excellent

It was great, they quickly arranged everything when I changed the time.

Quick and convenient.

Satisfied

Poor attitude and lack of communication with customer service.

Very satisfied

Very convenient and highly satisfactory. This is my third time booking a car on the platform.

Very good.