Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Intermediate SUV | Honda BR-V or similar

1 days rental

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Morton Joule

Thailand

1 days rental

Reviewed: Tue, Jan 28, 2025

About Europcar: 10.0 /10

Excellent

About QEEQ: 10.0 /10

Belle Lynch

Thailand

1 days rental

Reviewed: Sun, Aug 25, 2019

About Europcar: 8.0 /10

Very good, the pickup process was smooth.

Mavis Eveline

Thailand

1 days rental

Reviewed: Sat, Mar 17, 2018

About Europcar: 2.0 /10

The staff was extremely rude! The Thai woman kept frowning, yelled at people fiercely, and looked very impatient.

SDK

Thailand

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Dec 23, 2019

“Great platform. Average Interactions at Counter. Sub standard car”

About Europcar: 8.0 /10

The car did not meet expectations. It lacked basic features such as charger (cigarette lighter), spare tyre, Bluetooth and the USB port in the stereo system did not work. The car did not seem to have been maintained or serviced as acceleration was poor and rough, the brakes needed pumping. The exterior had scratches and dents. Finally Europcar is charging disproportionately high damages for some scratches to one hubcap. Given the preexisting dents on rest of car, it's unlikely to replace..

About QEEQ: 9.0 /10

Overall experience was good. The platform did not allow me to delay pickup time by a couple of hours. I eventually did not need to. I have claimed the Super protection and await that response.