Long waiting time to pick up car

A.Ng

Thailand

Reviewed: Thu, Sep 6, 2018

About Europcar: 8.8 /10

Dislike: The condition of the vehicle was excellent. Very clean and low mileage. However, the waiting time for pick up was far too long. It was around 12 midnight and there were only 1 other customer in front of me. However we have waited more than 20 mins for the vehicle to arrive. Including the documentation process, the overall pick up time is up to 30 mins.

Compact SUV | Honda BR-V or similar

5-day rental

Relevant Reviews on Europcar PHUKET INTERNATIONAL AIRPORT

Isabel Jim

Thailand

2-day rental

Reviewed: Sun, Oct 12, 2025

About Europcar: 10.0 /10

Easy to locate, great service, provided the car an hour early, and even offered water!

About QEEQ: 10.0 /10

Ingemar Katrine

Thailand

4-day rental

Reviewed: Tue, Apr 22, 2025

About Europcar: 10.0 /10

Excellent service, even late at night you can pick up the car at the airport.

About QEEQ: 10.0 /10

M.RUSTOM

Thailand

12-day rental

Economy | Mitsubishi Mirage or similar

Reviewed: Sun, Jan 12, 2020

About Europcar: 9.3 /10

The counter of europcar is on international part of the airport. If you come from domestic flight, you need to change airport (2min walk)

About QEEQ: 10.0 /10

S.Parekh

Thailand

7-day rental

Medium SUV | Honda Cr-v 7Seats or similar

Reviewed: Mon, Apr 15, 2019

“Booking process was simple and staff there were courteous and explained things properly.”

About Europcar: 10.0 /10

Was given an upgrade to fortuner . The staff were co-operative and explained things to the point. Was easy to locate the car park and staff was efficient during delivery. Satisfied with the rental co.

About QEEQ: 10.0 /10

Easy to do Booking and Got the best rate for the vehicle.Satisfied with the Co.

M.Klinutai

Thailand

3-day rental

Compact | Nissan Almera or similar

Reviewed: Tue, Apr 9, 2019