Excellent service

Picking up and exchanging the car was very convenient, and the staff were friendly.

From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.

It's okay. The front desk staff were Indian, and their service attitude was quite average; they seemed very busy.

No waiting in line