It wasn't Buchbinder (they were bought by Europcar?). Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.

Anything was perfect.

They kept saying they couldn't process my old-fashioned credit card and forced us to buy their additional insurance, costing an extra 81 euros. What's the point of buying insurance from the rental platform then?

I brought my driver's license and the free international driving permit translation certificate from Zuzuche, but I didn't get the German sworn translation certificate. As a result, the German car rental company required me to take full insurance or I wouldn't be able to rent the car. I was in a hurry and didn't have time to argue, so I ended up paying over 200 euros for insurance for 6 days while the car rental itself was just over 150 euros! Last time I used rentacars.com in Germany and paid directly on the website, then went to sign the contract and got the keys without anyone asking about the sworn translation certificate or insurance.

1. The car I rented was not the model I reserved. If it were a Skoda, I wouldn't have spent so much money! 2. The customer service staff had a bad attitude and their English was very poor, making communication very difficult. 3. During the return inspection, they said the fuel tank was almost full, but I clearly filled it until the pump stopped.

1) At Munich Airport, the staff marked the scratches on the car incorrectly, causing misunderstandings when returning the vehicle. 2) The working hours at Budapest airport are from 8:00 to 20:00. Our flight was at 9:20 in the morning, and we were pressed for time. We tried calling the return point the day before to ask if we could return the car a bit earlier, but couldn't get through after 18:00. 3) The car we got had an issue with the left rear tire pressure and the brakes were unstable.