Reasonable price!

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

The rental company is Global Drive.

1. The staff at the Global Drive rental counter at Cologne Bonn Airport in Germany were very helpful and professional. 2. The first point seems useless. I reserved a compact luxury car with automatic transmission (such as a Mercedes A-Class or BMW 1 Series), but in the end, they only had an automatic Ford Focus station wagon available. Ford is not a luxury brand, and the rental company did not offer a free upgrade, which was very disappointing!!! 3. Even worse, the location of the car stated on the key was incorrect, making it difficult to find the car. There were no staff members from the rental company in the parking lot. I had to walk back to the counter, where another staff member accompanied me back to the parking lot to find the car. This process took nearly an hour (from 11 AM to 12 PM). It was exhausting and frustrating. Poor experience!

Alles gut

Alles gut