No details of company or that you had to go to europacar Brought your insurance onlu to find out i had to buy europacars insurance as well! Europacar also would not take cc payment without a pin even thoigh card was present

Price was good Lots of hidden extras that then bumped the price back up

The customer had paid the deposit, but the rental car customer service failed to promptly notify the car rental company of the flight information, resulting in no car being available. The service was very unsatisfactory and caused significant inconvenience to the customer. Ridiculous!

I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!

1. The staff at the Global Drive rental counter at Cologne Bonn Airport in Germany were very helpful and professional. 2. The first point seems useless. I reserved a compact luxury car with automatic transmission (such as a Mercedes A-Class or BMW 1 Series), but in the end, they only had an automatic Ford Focus station wagon available. Ford is not a luxury brand, and the rental company did not offer a free upgrade, which was very disappointing!!! 3. Even worse, the location of the car stated on the key was incorrect, making it difficult to find the car. There were no staff members from the rental company in the parking lot. I had to walk back to the counter, where another staff member accompanied me back to the parking lot to find the car. This process took nearly an hour (from 11 AM to 12 PM). It was exhausting and frustrating. Poor experience!

my only complaint was at Buchbinder they have plastic boxes with lots of keys in each box. Originally I was going to get a Fiat Panda, then he changed his mind and said ill give you this instead. I am still trying to work out how the picture I have sent is like the one I ordered or similar ? I was so tired as I had been up since Thursday 15:00pm so around 23hrs and we had a 60min drive to Dortmund. I think it wouldn't of mattered what I ordered from Easyrentals, Buchbinder just pick a key out the box.