The car model was changed without prior notice.

When picking up the car, I had to wait for three hours as there were no cars available initially, but they eventually provided an upgraded model. The staff was very thorough and advised taking photos of even the minor scratches during the inspection. This is important as the person inspecting the car upon return might be different, and having evidence makes explanations easier. Overall, the car's condition was very good!

Forced to purchase full insurance at Rome airport, staff mocked Chinese customers as troublesome. The car tire burst at 7 a.m. on the highway, but the so-called 24/7 roadside assistance didn’t respond at all. Unable to contact roadside assistance, I had to use the highway SOS service, which led to an extra charge of 325 euros from the rental company and full deduction of the 300 euro deposit. Even the locals in Italy consider this company terrible. Full insurance couldn't even offer peace of mind. Value your safety and avoid this rental company at all costs.

Very satisfied

This was the worst car rental experience ever. I paid in full, but because I arrived an hour and 40 minutes late, I couldn't pick up the car (although there was indeed a delay note in the order that I didn't read carefully at the time, but considering it was an international flight, immigration, and our luggage was damaged, being slightly late is quite normal. I've rented cars abroad many times; are New Zealand and Australia less developed than Italy? Is it only Italians who are punctual? I've never had this situation before. The most important thing is that the rental company initially said I was late by two hours and my order was canceled; when I argued that it wasn't two hours and I had been waiting in line for over ten minutes, they quickly changed their story to say it was between one to two hours). Even after coordination from the platform, I could only pick up the car the next morning, meaning I lost a day's use of the car, and the cost of taking six people back and forth to the airport had to be covered by myself.