Record Go Barcelona Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Franklin Hoover

Spain

Reviewed: Thu, Sep 26, 2024

About Record Go: 2.0 /10

The service at the Record Go car rental company at Barcelona Airport was very poor, especially during the return process. When picking up the vehicle, after completing the paperwork, there were no staff members to discuss the vehicle's condition, including its defects or scratches, leaving renters clueless. However, during the return process, they investigate every issue. If you didn't carefully take photos at the time of pickup, you'll be held responsible for all pre-existing damages and scratches on the car.

About QEEQ: 8.0 /10

Record Go

Barcelona Airport(BCN)

Barcelona

Spain

1 days rental

Relevant Reviews on Record Go Barcelona Airport

Blanche Richard

Spain

1 days rental

Record Go

Barcelona Airport(BCN)

Barcelona

Spain

Reviewed: Sat, Oct 12, 2024

About Record Go: 10.0 /10

The SUV I got had a DR logo. When I picked it up, the car had scratches, three tires were underinflated, one license plate screw was loose, and the carpet under the footrest had two worn-through holes. The rental company didn’t conduct a handover; they just gave me the key and told me to get the car myself. Returning the car was also just parking in the assigned spot and dropping the key into a mailbox. I was very worried the rental company would charge me extra money. This is not QEEQ's issue; it’s a problem with foreign rental companies—they’re not as thorough and reliable with vehicle inspections as companies in China. Two deposits were required: one for €900 as a violation-related deposit and another for over €110 as a full-fuel deposit.

About QEEQ: 10.0 /10