Pretty good.

I booked a Volkswagen Touareg four months in advance, but they gave me an Audi A6 instead. This is hard for me to accept, but I had no choice because there were no other cars available, and the rental company didn't provide any explanation. We are a family of five with a lot of luggage, so we booked a large car. How are we supposed to fit our luggage in a sedan? The trunk couldn't fit everything, so we had to carry two pieces of luggage inside the car, which defeats the point of booking a specific model. The website stated 'similar models', but giving us a sedan instead of another similar large car is unreasonable. Secondly, I paid 30% more for the Touareg compared to the A6. Why did they give me a cheaper car despite my higher payment? This lack of honesty affected our comfort throughout the 16-day trip. A better car with a higher price is acceptable, but a lack of basic integrity makes future bookings questionable, as paying a premium didn't mean getting the reserved car. This shows a complete lack of contract spirit.

Overall, very punctual and the queuing time is reasonable. One thing to note is that if the scheduled time hasn't arrived, you're not allowed to pick up the car, so try to schedule earlier.

Can do

When picking up the car at Düsseldorf Airport, the staff kept saying that the insurance I bought wasn't zero-deductible and strongly recommended I add coverage (costing over 300 euros). Although QEEQ had already advised against believing the rental company's upselling, I ended up buying it again (previously got tricked in Spain). This time there was indeed significant scratching. When returning the car in Switzerland, I was met by an intern who didn't know much and kept saying I rented the car in Germany and he didn't understand German. I asked him to check the system to see if my insurance would cover it, and he kept saying he didn't know. The other staff also didn't help explain it to me. In the end, I still don't know if my credit card will be charged, making me feel very uncertain even after buying expensive insurance.